Privacy Policy
Privacy Commitment
At Victor Celeste, (Mario Bonetta, trading as) ABN 18 603 687 036, we are dedicated to managing your personal information with transparency and ensuring its safety. We are committed to:
- Facilitating your ability to access and correct your personal information as needed.
- Adhering to the Australian Privacy Principles (APPs).
- Promptly honoring any request to opt-out of direct marketing communications.
- Handling your personal information in an open and transparent manner.
- Keeping your personal information secure.
- Collecting only the personal information necessary to provide you with optimal service.
- Informing you on how your personal information may be used.
- Ensuring your personal information is accurate, up-to-date, and properly disposed of when no longer required.
- Disclosing your personal information only when necessary and informing you of such disclosures, including those made overseas.
About This Policy
This policy aims to clearly and simply outline the key processes and procedures we have in place to manage your personal information, protect your privacy, and comply with the Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012 ("Act"), and the Australian Privacy Principles. References to "our", "us", and "we" refer to Mario Bonetta trading as Victor Celeste®, ABN 18 603 687 036, and related entities.
The Victor Celeste® website, www.victorceleste.com.au ("Website"), is owned and operated by Mario Bonetta trading as Victor Celeste®, ABN 18 603 687 036. This policy provides an overview of our privacy practices. For more detailed information, please contact us directly or refer to the privacy statements or notices provided when your personal information is collected.
By providing us with your personal information or using the Website, you agree to the policies and procedures described in this privacy policy.
What Personal Information Do We Collect?
We collect only the information necessary to provide you with the best possible service. Depending on our relationship with you, we may collect the following:
- Identification details, such as your name, home address, and date of birth.
- Contact information, including phone numbers, email addresses, and mailing addresses.
- Identity verification details, such as driver’s license numbers, passport details, and business names.
- Financial information, such as credit card details, bank information, and purchase history, especially if you are considering a finance or credit arrangement.
We only collect the personal information we need to perform the services you require from us. Sensitive information, such as your religion, political views, ethnicity, criminal records, or sexual preferences, is not collected unless required for specific purposes, such as job applications, and only with your consent.
Why Do We Collect Your Personal Information?
The primary reason for collecting your personal information is to provide or facilitate services related to sales, rentals, and deliveries, among other activities. We may also use your information to:
- Contact you regarding products, services, or events of interest.
- Prevent fraud and criminal activities.
- Improve our business operations, including staff training, research, and product development.
- Comply with legal obligations.
You are not obligated to provide personal information, but failure to do so may limit our ability to provide the requested services.
How Do We Collect Your Personal Information?
We collect your personal information:
- Directly from you, either in person or over the phone.
- When you place an order or interact with the Website.
- From other sources, if necessary.
Your information is collected directly unless impractical. While browsing the Website, your personal information is not collected, but cookies may be used to enhance your experience.
Things that we will tell you when we collect your personal information:
- Any legal requirements for collection.
- The reasons for collecting your information.
- Whether your information may be disclosed overseas.
- The consequences of not providing your information.
- Third parties to whom we may disclose your information.
- How to access and correct your personal information.
- Our contact details.
- How to make a complaint about a privacy breach.
Collecting and Disclosing Personal Information About Others
If you provide personal information about another person, you must:
- Have obtained their consent.
- Be authorized to provide that information.
- Inform them of this privacy policy.
- Comply with the APPs in collecting that information.
Unsolicited Personal Information
If we receive unsolicited personal information, we will assess whether it is necessary for our relationship with you. If not, the information will be de-identified or destroyed.
How Do We Use or Disclose Your Personal Information?
Your personal information may be used or disclosed to:
- Facilitate competitions and online chat.
- Set up and activate your account.
- Engage third-party service providers.
- Coordinate deliveries and services.
- Process orders and payments.
- Respond to your queries or requests.
- Comply with legal obligations.
- Provide marketing and product information.
- Prevent fraud and ensure security.
- Improve service quality and resolve complaints.
By providing your personal information, you consent to these uses and disclosures. We will not use your information for other purposes without your consent unless required by law.
Do We Share Your Personal Information?
We may share your personal information with related entities, service providers, and third parties for various functions, including research, delivery, legal advice, banking, and marketing. Third parties must safeguard this information and use it only for the intended purpose.
Do We Use Your Personal Information for Marketing?
By using our website, or by interacting with Victor Celeste, you agree and consent for your personal information to be shared with our related companies that we interact with.
We may use your personal information to:
- Identify products or services that may benefit you.
- Contact you about products or services of interest.
- Share your information with related entities or business partners for marketing purposes.
You can opt out of direct marketing at any time by emailing us or using the opt-out options provided in our communications.
How Do We Store Your Personal Information?
We take appropriate measures to protect your personal information from loss, misuse, and unauthorised access. However, no data transmission over the Internet is entirely secure, and we cannot guarantee the security of information sent to or from us online.
Maintaining Your Personal Information
We take steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. If your information changes, please inform us so we can update our records.
How Can You Access Your Personal Information?
You can request access to your personal information by emailing us. In some cases, access may be denied, but we will provide reasons for any refusal.
How Can You Seek to Correct Your Personal Information?
If you believe your personal information is inaccurate, incomplete, or outdated, please contact us to correct it. We will take reasonable steps to ensure the information is accurate and complete.
What If You Want to Make a Complaint?
If you have concerns about how your personal information has been handled, you can lodge a complaint by contacting us. We will acknowledge your complaint within 48 hours and aim to resolve it within 10 working days. If unresolved, you may approach external dispute resolution services or the Office of the Australian Information Commissioner (OAIC).
Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and you should review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. We reserve the right to make changes at any time.
Contact Us
For more information or to make a privacy-related request, please contact us at sales@victorceleste.com.au.
Victor Celeste® Privacy Policy Version 1.0 September 2024